Aastra MX-ONE

Installing, Configuring, Maintaining,
Troubleshooting & Maintenance

Certified for 3 CPD Points (ECSA)

04 - 08 October 2021

Register Now! Few Seats Available!

Public R15, 999.00

Online R9, 999.00

Online R9, 999.00

Course Overview:

Aastra MX-ONE is a SIP-based communications system offering excellent voice communications combined with a variety of applications to provide a complete range of Unified Communications and Mobility solutions. Aastra MX-ONE is the ultimate IP communications system. It gives you the flexibility to respond to specific communications needs, and to offer users the right services, wherever they are, using the device of their choice. Since the voice, data, video, and applications all converge over one network – public or private, fixed or mobile – you can access all your office functions such as presence, management applications, and phone services, as well as manage your calendar and contacts. Here are some of the benefits the MX-ONE can bring to your organization:

The course covers fundamental tasks involved in installing, configuring, maintaining, and troubleshooting an Aastra MX-ONE system. The focus will be on SIP devices and SIP trunking.

This course qualifies new technicians with Aastra MX-ONE I&M Certification and qualifies them for Core Aastra MX-ONE system support.

Target Group:

  • Technical Managers,
  • Technicians,
  • Installers
  • IT Professionals
  • Consultants
  • Communications Professionals
  • Software Engineers
  • System Engineers
  • Network Professionals

Program outline:

The following topics are covered during this training:

System Overview

  • Main Components
  • Recovery DVD
  • Software Architecture
  • Data Structure
  • Aastra MX- ONE Management Suite
  • MX-ONE Service Node Manager Login
  • MX-ONE Manager Provisioning (MP)
  • Special Consideration when Logging in
  • Security – System Management
  • User Accounts
  • Command Line Interface and Root Access
  • PuTTY
  • Common Linux Commands Used
  • WinSCP


  • Overview
  • User Licensing
  • New license for Aastra MX-ONE rel 7.x
  • License Application and Installation
  • License Print command
  • Update System with New License
  • Impact of Replacing Hardware (LIM Repair) to Licensing
  • MP Display of License Information

System Installation and Basic Maintenance

  • Hardware Architecture
  • System Installations
  • Overview
  • Telephony Server Installation
  • Virtual Server Installation
  • Finishing the Install and Configure MX-ONE Telephony System
  • OS and Telephony Server Installation
  • Initial Keyboard and Timezone configuration
  • For Telephony Server Install
  • Network and System Configuration
  • Installation of other Servers
  • Completing the Configuration
  • Upgrades

 Manager Provisioning

  • Accessing Manager Provisioning
  • User and Extension Data
  • User Types
  • User Services
  • Synchronization of Data between MP and Subsystems
  • Import and Export
  • Reset Password
  • Self-Provisioning for End-Users
  • Authentication
  • Passwords
  • Authentication Server for Manager Telephony System
  • Security Logs
  • Audit Trail Logs
  • IPSec
  • Web Server Information
  • Preparation
  • Installation (mxone_maintenance script)
  • Standalone Installation
  • Coexistence Installation with Server 1
  • MP Manual Installation
  • Access Manager Provisioning
  • MP Upgrade


  • DHCP
  • IP Phone Provisioning
  • Number Management
  • Common Service Profile
  • IP Phone Software (SW) Server
  • Connect the Configuration File to MTS
  • Retrieve the Backup Copy
  • How to Start a New Phone
  • Boot Flow Chart
  • Connecting the Phone to a Network
  • Extension creation during User creation
  • Add an Extension to MP
  • Associate Extensions with Users
  • Logging in the Phone to the MX-ONE
  • Softkey/Programmable Key
  • Web User Interface
  • Using a Code on the Phone


  • Shared Call Appearance (SCA)
  • SIP Terminal SCA Programming
  • Multiple Terminal Service (Forking) and Parallel Ringing
  • Parallel Ringing
  • Forking
  • Functional Overview
  • Answering Positions
  • Priority of Multiple Terminal Service
  • Call Distribution
  • Programming – Secondary Extensions
  • Programming – Delay Seizure List
  • Personal Number Lists
  • Diversion (Call Forwarding)
  • Common Category vs Common Service Profiles
  • Programming – Call Diversion
  • Programming – Application of Common Service Profile
  • Groups
  • Programming – Hunt Groups
  • Programming – Hunt Group Member
  • Adding Extensions to Hunt Groups from MP
  • Call Pickup
  • Call Pickup Group Types
  • Programming – Call Pickup
  • Adding Extensions to Call Pickup Groups from MP
  • Extra Directory Number (EDN)
  • Setting Keys from MP

System Backups

  • Types of Backups
  • Cron
  • Manager Provisioning – Backup
  • Aastra MX-ONE Database – Backup
  • Aastra MX-ONE Safety Backup
  • Restore
  • System Recovery
  • Data Backup and Data Restore
  • Config_mirror and Config_restore
  • Safety backup
  • Backup Schedule Recommendation

Call Routing

  • Network
  • Private Network Signaling
  • Public Network Signaling
  • Networking Notes
  • Trunk Hardware
  • Analog Trunk Units
  • Digital Trunk Units
  • RTP Resource Usage
  • IP Route Calls Example
  • ISDN Route Calls Example
  • Basic signaling
  • CAS and CCS
  • Basic Routing
  • Route Configuration
  • SIP Trunk Function Description
  • Creating a basic SIP trunk
  • Extended Services for Outgoing Traffic
  • Number_data_initiate (Command Line)
  • A-number Request from the Public ISDN
  • LCR – Least Cost Routing

 Alarmand Fault Handling

  • Internal Telephony Server tools
  • call_trace
  • switch_connection_list
  • alarm
  • trace
  • alarm_action
  • rtp_resource
  • rtp_resource -print
  • status
  • core_report
  • diagnostic_ldap
  • diagnostic_print
  • debug_dump
  • Trace
  • SNMP
  • Board and device management
  • Log files
  • LAN trace
  • start -system
  • restart
  • Recovery mode
  • Media Gateway Unit (MGU)
  • IP Line Unit (IPLU)
  • 6700i and 6800i SIP Phones


  • MX-ONE Redundancy Options
  • Prerequisites
  • Limitations
  • Network Redundancy
  • Server Redundancy
  • HLR Backup/Redundancy
  • Standby Server Redundancy
  • Standby Server Redundancy Configuration
  • Setting the Fallback type
  • Setting the Fallback Priority
  • Switched Network Redundancy
  • Switched Network Redundancy Configuration
  • HLR Backup/Redundancy
  • Best practice configuration
  • Virtualization

Emergency Calling

  • Emergency Number
  • A-Number and A-Number TON
  • Logged-Off IP Telephones (Using H.323)
  • Logged-Off IP Telephones (Using SIP)
  • IP Telephones Using SIP and Logged-On IP Telephones Using H.323
  • MX-ONE Configuration
  • Location Information
  • Branch Office Scenario

End of the workshop


While both In-House and Online training can present with cost-effectiveness and time-efficacy, there are some very specific differences between in-house courses and those based online.
The demand for additional courses by individuals or groups of people is increasing. Still, it depends entirely on the preferences of a person what type of training he or she wants to receive. Online courses and in-house training carry some similarities but they are considered to exhibit some very pivotal differences too. Despite that, both types of learning can be really beneficial for attendees.

For Registration and other Training arrangements,
contact us on the detail below.
SOUTH AFRICA Tel: +27 11 057 6001
KENYA Tel: +254 11 353 1082
WhatsApp +27 79 574 0389
info@bmktraining.co.za / www.bmktraining.com