Accounts Receivables, Debt Recovery,
and Credit Management

Manage You are Accounts Receivable
Effectively without Compromising Your Credit Sales

03 – 05 August 2022 Sandton Centre Jhb - South Africa

14 - 16 September 2022 Windhoek - Namibia

Register Now! Limited Seats Available!

Public R13, 999.00

Online R9, 999.00

Online R8, 999.00

Public R13, 999.00

Online R8, 999.00

LEARN THE BEST PRACTICES FOR ACCOUNT RECEIVABLE

Technology and the Internet are causing a complete rethinking of the way accounts receivable departments operate. New developments in skip tracing, electronic invoicing, email communication, and privacy laws all require accounts receivable personnel be up-to-date on the newest accounts receivable processes and procedures. Our accounts receivable seminars are custom developed to focus on best practice processes and procedures that will make a positive impact in your organization.

This training is designed to help the accounts receivable professional manage the staggering workload of the credit and collection function.

A sizable share of a company’s working capital is tied up in Accounts Receivable (AR) and this poses a high liquidity risk. In this course, we expand your knowledge and expertise in AR. This will enable you and your organization to manage your accounts receivable effectively without compromising your credit sales.

Course Objectives:

By the end of the course, participants will be able to:

  • Develop effective credit policies that meet a company’s objectives
  • Use billing best practices techniques
  • Employ effective collection policies
  • Partner with the sales force for the benefit of the company
  • Evaluate the accounts receivable process and implement best practices
  • Apply tools and techniques to effectively monitor AR performance

Who Should Attend:

  • Accounts receivable department managers
  • Credit managers
  • AR staff
  • AR and revenue accountants
  • credit officers,
  • billing and collection clerks
  • AR specialists
  • professionals in accounting, finance, operations and sales who interact with the accounts receivable and credit department.

Course Outline:

AN INTRODUCTION TO ACCOUNTS RECEIVABLE

  • Working Capital and Cash Management
    • Managing working capital
  • Cash management and the bank facility (line of credit)
  • Understanding “the cost of credit”
    • Why credit management is important to the survival of businesses
    • The ‘order to cash’ process
    • Understanding “risk” in “credit”
  • Accounts Receivable and effective customer service
    • Identifying under-performing areas to increase customer satisfaction

CREDIT POLICIES MANAGEMENT

  • Setting Credit Policies
  • Approving the Credit
  • Developing Credit Controls
  • The Need for Accounts Receivable
  • The Level of Accounts Receivable Companies Should Have

DEVELOPING EFFECTIVE STRATEGIES TO MAXIMISE CASH COLLECTION

  • Identifying effective “pre-delinquency” collection campaigns
  • Defining “post-delinquency” activities
  • Customer sensitive collection strategies
  • Collection techniques and letter cycles
  • Appropriate internal and external escalation steps
  • Using work flow management to maximize collector performance

PRACTICAL COLLECTION TOOLS AND TECHNIQUES

  • Eliminating barriers to payment
  • Good practice in billing management
  • Managing customer queries
  • Recognizing excuses and delaying tactics
  • Providing solutions to non-payment
  • Litigation and recoveries
  • Telephone Collection Techniques
  • Negotiation skills for successful collections
  • Communicating and listening skills
  • Building relationships with customers

MANAGING THE RECEIVABLES LEDGER

  • Developing effective internal relationships to maximize performance
  • Setting targets and tracking performance
  • Managing information that dazzles
  • Defining meaningful KPI’s
  • Latest Developments in Accounts Receivable

ACCOUNTS RECEIVAIBLE  PROCESS ANALYSIS

  • Best Practices in Accounts Receivable (AR)
  • AR Process Improvement
  • Improving Quality of Accounts Receivable
  • Aging of Accounts Receivable and Bad Debts Reserves
  • Alternatives in Computing Bad Debt
  • Reducing Bad Debt Write-Offs
  • Calculating Accounts Receivable Turnover
  • Calculating Days Sales Outstanding (DSO)
  • Collection Effectiveness Index (CEI)
  • Analyzing the Operating and Cash Cycle

End of the workshop

IN HOUSE AND ONLINE TRAINING

While both In-House and Online training can present with cost-effectiveness and time-efficacy, there are some very specific differences between in-house courses and those based online.
The demand for additional courses by individuals or groups of people is increasing. Still, it depends entirely on the preferences of a person what type of training he or she wants to receive. Online courses and in-house training carry some similarities but they are considered to exhibit some very pivotal differences too. Despite that, both types of learning can be really beneficial for attendees.

For Registration and other Training arrangements,
contact us on the detail below.
SOUTH AFRICA Tel: +27 11 057 6001
KENYA Tel: +254 11 353 1082
WhatsApp +27 79 574 0389
info@bmktraining.co.za / www.bmktraining.com