Best Practices in Managing
& Organizing Accounts Receivable

Manage You Are Accounts Receivable
Effectively without Compromising Your Credit Sales.

15 - 19 April 2024
Sandton Centre Johannesburg South Africa

Register Now! Limited Seats Available!

R17, 999.00 Per Delegate


Managing accounts receivable has never been an easy job. Companies implement best practices in accounts receivable operations in order to generate bottom-line results. The credit, receivables, and collections function has changed radically over the last few years, and these changes are likely to continue for the foreseeable future.  

Learn the best practices for accounts receivable:

Technology and the Internet are causing a complete rethinking of the way accounts receivable departments operate. New developments in skip tracing, electronic invoicing, email communication, and privacy laws all require accounts receivable personnel be up-to-date on the newest accounts receivable processes and procedures. Our accounts receivable seminars are custom developed to focus on best practice processes and procedures that will make a positive impact in your organization.

This training is designed to help the accounts receivable professional manage the staggering workload of the credit and collection function.

A sizable share of a company’s working capital is tied up in Accounts Receivable (AR) and this poses a high liquidity risk. In this course, we expand your knowledge and expertise in AR. This will enable you and your organization to manage your accounts receivable effectively without compromising your credit sales.

Course Objectives:

By the end of the course, participants will be able to:

  • Develop effective credit policies that meet a company’s objectives
  • Use billing best practices techniques
  • Employ effective collection policies
  • Partner with the sales force for the benefit of the company
  • Evaluate the accounts receivable process and implement best practices
  • Apply tools and techniques to effectively monitor AR performance

Targeted Audience:

  • Accounts receivable department managers
  • Credit managers
  • AR staff
  • Accounts
  • AR and revenue accountants
  • Credit officers,
  • Billing and collection clerks
  • AR specialists
  • Professionals in accounting, finance, operations and sales who interact with the accounts receivable and credit department.

How will this Training Course be Presented?

This course demonstrates theoretical and practical core topics in addition to introducing Excel in managing accounts receivable. The course also features role playing and presentations by participants.

Course Outline:

Module 1 – An introduction to Accounts Receivable

  • KeyTopics:
    • The Role of Accounting
    • The Fundamental Equation of Accounting
    • Working Capital and Cash Management
    • Understanding the cost of credit
    • Understanding risk in credit
    • Accounts Receivable and effective customer service
    • Identifying underperforming areas to increase customer satisfaction

Module 2 – Use Payment Methods and Strategies

    • Types of payments
    • Types of difficult customers?
    • Collection Policy & Right attitude
    • Qualities & Attributes that can make you a Professional Collector
    • Key Activities & Responsibilities of a Collector
    • Strategy & Implementing the Collection Program

Module 3 – Effective Strategies to Maximise Cash Collection

    • Customer sensitive collection strategies
    • Collection techniques and letter cycles
    • Appropriate internal and external escalation steps
    • Using workflow management to maximise collector performance
    • Coping with Stress & Pressures experienced by the Collector
    • Compliance requirements.
    • Managing your time/ Prioritizing
    • Video clippings of Good/ Bad call
    • Role-Plays of entire Call

Module 4 – Best Practices of Collection Tools and Techniques

    • Eliminating barriers to payment
    • Online payment portal
    • Recognising excuses and delaying tactics
    • Providing solutions to non-payment
    • Telephone collection techniques
    • Negotiation skills for successful collections
    • Building relationships with customers

Module 5 – Track your Accounts Receivable KPIs

    • Developing effective internal relationships to maximize performance
    • Setting targets and tracking performance
    • Analyzing your collection effectiveness
    • Defining meaningful KPIs
    • Latest Developments in Accounts Receivable

Module 6 – Addressing Delays in Collection

  • Consistent Follow-up
  • Personal Visits
  • Regular Communication
  • Identify Delaying Tactics
  • Blockage of Account
  • Legal Action, if required

Module 7 – Provisioning

  • Company’s Provisioning Policy
  • Debt write-off Policy
  • Accounting for Post-Provisioning
  • Accounting for Post- Write off

End of the workshop



While both In-House and Online training can present with cost-effectiveness and time-efficacy, there are some very specific differences between in-house courses and those based online.
The demand for additional courses by individuals or groups of people is increasing. Still, it depends entirely on the preferences of a person what type of training he or she wants to receive. Online courses and in-house training carry some similarities but they are considered to exhibit some very pivotal differences too. Despite that, both types of learning can be really beneficial for attendees.

For Registration and other Training arrangements,
contact us on the detail below.

SOUTH AFRICA : +27 11 057 6001
TANZANIA Cell: +255 769 688 544
WhatsApp +27 79 574 0389 /