Beyond the Surface:
Understanding and
Managing Human Error
for Workplace Safety

30 September – 04 October 2024
Sandton Centre Johannesburg South Africa.

Beyond the Surface

Register Now! Limited Seats Available!

R17,999.00 Per Delegate

COURSE OVERVIEW

Regardless of industry type or sector, accident statistics appear to be dominated by the contribution of human error. This is hardly surprising since humans are involved in the design, construction, maintenance, operation and management of complex socio-technical systems across any safety critical industry such as transport, mining, construction, oil and gas, power and water utilities, essential and emergency services and healthcare service delivery.

While human error is a normal part of our human makeup, the consequences of errors in any industry can be disastrous and the subject of public outrage, exhaustive inquiries and drawn out legal action. The cost of human error in the workplace is also considerable:

  • BP estimated that the Deepwater Horizon oil spill resulted in costs that exceeded USD $40 billion.
  • According to the International Air Transport Association (IATA), airports have estimated that ramp accidents cost over USD $10 billion each year.
  • The Flight Safety Foundation reports that over 38,000 commercial aircraft land in an unstable condition every year, causing potential maintenance and inspection delays.
  • In healthcare the direct medical costs of preventable clinical incidents arising from human error, have been estimated at $2 billion each year in Australia.

This Fundamentals of Human Factors and Error Management for Safety Critical Industries program will provide participants with a good understanding of the key factors that influence human error and practical strategies for making systems more error tolerant.

Key Learning Objectives

Upon completion of this course, you will be able to:

  • Understand the evolution of human factors, its current scope and how it may contribute to addressing future safety challenges
  • Understand human error within the context of significant rail safety incident investigations
  • Incorporate practical proactive error management strategies
  • Address human performance limitations that impact effective decision-making and increase the probability of error occurrence
  • Identify social and group influences that shape human performance
  • Adopt a systematic human factors analysis method for incident investigations to better identify errors  and error producing conditions

Who Will Benefit

This human factors and error management training program is designed for those individuals seeking a comprehensive understanding of applied human factors in any workplace. Expected participants include:

  • Operations and Engineering Senior Managers
  • Team Leaders and Supervisors
  • Human Resource Managers
  • HSE and WHS Managers, Investigators and Auditors
  • Industry and WHS Regulators
  • Quality, risk, compliance and assurance managers

COURSE OUTLINE

INTRODUCTION TO HUMAN FACTORS

  • Human factors in context
  • Human factors: Past, present and future
  • The human factors contribution to significant safety accidents
  • A simple human factors model
  • Case study: Off the rails
  • Course activity: Towards 2040 – What will be the human factors challenges in your industry in the next 20 years?

INTRODUCTION TO HUMAN ERROR

  • Introduction to human error
  • What causes error?
  • Different types of errors
  • The positive side of error: Human compensatory ability
  • Course activity: Which error type is it?

PRACTICAL ERROR MANAGEMENT STRATEGIES

  • Organisational error management strategies
  • Managing unintended actions (slips & lapses)
  • Managing intended actions (mistakes & violations)
  • Error management checklists for inspectors, investigators and auditors

HUMAN PERFORMANCE LIMITATIONS

  • Human information processing
  • Task demands: Overload and underload
  • Fitness for duty
  • Managing human performance limitations in rail
  • Case study: Airtime
  • Course activity: Participants will examine a flight safety incident to identify human performance limitations and practical management strategies

SOCIAL & GROUP INFLUENCES ON PERFORMANCE

  • Role, status, authority and conformance
  • Strategies to improve team performance
  • Case study: Safety incident
  • Course activity: Participants will design a program to manage authority gradients

A HUMAN FACTORS ANALYSIS METHOD FOR INCIDENT INVESTIGATION

  • Human factors analysis methods
  • Errors and Error Producing Conditions (EPCs)

Reactive Loss of Control Analysis (R-LOCA) model

End of the workshop

IN HOUSE AND ONLINE TRAINING

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While both In-House and Online training can present with cost-effectiveness and time-efficacy, there are some very specific differences between in-house courses and those based online.
The demand for additional courses by individuals or groups of people is increasing. Still, it depends entirely on the preferences of a person what type of training he or she wants to receive. Online courses and in-house training carry some similarities but they are considered to exhibit some very pivotal differences too. Despite that, both types of learning can be really beneficial for attendees.

For Registration and other Training arrangements,
contact us on the detail below.

SOUTH AFRICA : +27 11 057 6001
TANZANIA Cell: +255 769 688 544
WhatsApp +27 79 574 0389
info@bmktraining.co.za / www.bmktraining.com