Credit Control and Debt
Management

17 – 21 February 2025
Sandton Centre Johannesburg South Africa

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Register Now! Limited Seats Available!

R 17, 999.00 Per Delegate.

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Course Description

The Credit Controller Training course is designed to provide participants with a comprehensive understanding of credit control principles and practices. Through a combination of theoretical concepts and practical applications, participants will learn how to effectively manage credit risk, optimize cash flow, and improve overall financial performance.

The course covers essential topics such as credit policy development, debt collection strategies, credit risk assessment, and regulatory compliance. Participants will gain valuable insights into the role of technology in credit control, as well as best practices for building and maintaining positive customer relationships. Whether you’re a seasoned credit professional or new to the field, this course will equip you with the tools and knowledge needed to excel in credit management.

Objectives:

  • Equip participants with the knowledge and skills necessary for effective credit control management.
  • Provide practical tools and techniques for assessing credit risk, managing debt, and optimizing cash flow.
  • Enhance participants’ understanding of legal and ethical considerations in credit control practices.
  • Enable participants to develop and implement comprehensive credit policies tailored to their organizations’ needs.
  • Empower participants to contribute to improved financial performance and reduced credit risk within their organizations.

Who Should Attend:

  • Credit Controllers,
  • Finance experts,
  • Financial Planners,
  • Auditors,
  • Debt managers,
  • Chief Accounting Officers,
  • Business owners/managers.
  • Finance professionals involved in credit management functions

Course Outline:

Introduction to Credit Control:

    • Definition and Types of Credit Control/management
    • Quantitative and Qualitative Credit Control
    • Principles of Credit Control – Liquidity, Diversity, Safety, Profitability, Stability
    • Key policies: credit limits, payment terms, and quality standards
    • Understanding the role of credit control in financial management.
    • Overview of credit management processes and principles.
    • Importance of effective credit control for business sustainability.

Credit Policy Development:

    • Establishing credit policies aligned with organizational goals.
    • Determining credit terms and conditions.
    • Setting credit limits and monitoring credit exposure.

Credit Risk Assessment:

    • Techniques for evaluating creditworthiness of customers.
    • Identifying potential risks and mitigating strategies.
    • Credit scoring models and their application.
    • Financial factors affecting credit decisions – Financial statements, expected loss, Loss given default, Probability of default, Exposure at default
    • Analysis and projection of cash flow
    • Activity and profitability ratios
    • Evaluation of capacity and borrowing needs
    • Credit VaR and Liquidity ratio

Debt Collection Strategies:

    • Effective communication techniques in debt recovery.
    • Negotiation skills for resolving payment disputes.
    • Legal considerations and debt recovery procedures.

Credit Control Tools and Systems:

    • Introduction to credit management software and tools.
    • Utilizing accounting systems for credit control.
    • Automation in credit control processes for efficiency.

Reporting and Analysis:

    • Generating credit management reports.
    • Analyzing key credit control metrics.
    • Using data insights for decision-making and strategy refinement.

Customer Relationship Management:

    • Building and maintaining positive relationships with customers.
    • Strategies for handling difficult customers and disputes.
    • Balancing customer satisfaction with credit control objectives.

Communication

    • Essentials of communication
    • Negotiation skills for debt recovery
    • Telephone skills
    • Managing demanding clients and controlling anger
    • Written communication
    • When to opt for written communication

 Debt Recovery Mechanisms

    • The courts and their powers of debt collection
    • Statutory demands
    • Insolvency and Bankruptcy
    • The 3-track system
    • Administration orders
    • Tax relief

Debt Management Agencies

    • Credit checking agencies
    • Data provided by credit management agencies
    • Factoring companies and the Services they render
    • Specialist legal services
    • Debt collection agents – ­Private debt collection agents – Sheriffs – Bailiffs
    • Legal Procedures for debt recovery
    • Understanding debtor’s evasion tactics

Compliance and Regulatory Framework:

    • Understanding relevant laws and regulations in credit management.
    • Compliance requirements for credit control activities.
    • Ethics and professionalism in credit management.

End of the workshop

To Register Click here...

IN HOUSE AND ONLINE TRAINING

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While both In-House and Online training can present with cost-effectiveness and time-efficacy, there are some very specific differences between in-house courses and those based online.
The demand for additional courses by individuals or groups of people is increasing. Still, it depends entirely on the preferences of a person what type of training he or she wants to receive. Online courses and in-house training carry some similarities but they are considered to exhibit some very pivotal differences too. Despite that, both types of learning can be really beneficial for attendees.

For Registration and other Training arrangements,
contact us on the detail below.

SOUTH AFRICA : +27 11 057 6001
TANZANIA Cell: +255 769 688 544
WhatsApp +27 79 574 0389
info@bmktraining.co.za / www.bmktraining.com