Customer Service Training
for Healthcare Workers.
Empower your staff with specialist healthcare
customer care skills to deliver a more professional experience.
12 - 16 December 2022
Millennium Tower - 2,
Dar Es Salaam - Tanzania
Register Now! Limited Seats Available!
USD 350.00 Per delegate
Healthcare professionals have many challenges providing satisfactory customer service to patients. One challenge that health care professionals encounter is that patient views are too subjective making them redundant in determining quality customer service and another challenge is the ability of a healthcare provider to understand and view the patient as a customer with service needs other than patient care.
Creating a culture of service excellence requires planning, preparation, and persistence. Customer Service in Health Care is designed to provide managers with the fundamental strategies and skills to start or strengthen a customer service initiative within a health care organization.
This programme concentrates on action as opposed to theory. It offers a practical, step-by-step process for creating a culture shift toward customer service excellence at all levels of an organization, and presents the essentials to improving performance that will bring the individuals closer to the mission, values, and standards.
At the End of this Programme will be able to:
- Use tools for establishing and measuring customer service team goals
- Creating customer service standards unique to your organization
- Strategies for maintaining top-of-mind awareness of customer service among employees
- Customer service techniques for physicians and nurses
- An overview of customer service as an essential component of business development and marketing
The course is particularly suitable for:
- Healthcare professionals and administrators who intend to play a vital role as customer service senior leaders at their organizations.
- Hospital managers who would like to augment and consolidate their managerial capabilities.
- Healthcare customer service managers who set standards of excellence for customer service at their healthcare organization.
This course consists of 11 modules and a Project Work.
Module 1: Customer Service Relation to Health Care Business Development
Module 2: The Modern Healthcare Consumer
Module 3: Leading toward a Health Care Corporate Culture of Service Excellence
Module 4: Creating a Customer Service Team and a Team Mission Statement
Module 5: Patients’, Employees’ and Medical Staff’s Perspectives
Module 6: Creating Standards for Customer Service Performance
Module 7: Goals, Training Tactics, and Objectives Management Training
Module 8: The Role of the Nurse in Influencing Patient Perceptions
Module 9: Managing conflict and dealing with difficult people & situations
Module 10: Negative Public Perception of Healthcare service
Module 11: Health Care Departmental Action Plans
End of the workshop
IN HOUSE AND ONLINE TRAINING
While both In-House and Online training can present with cost-effectiveness and time-efficacy, there are some very specific differences between in-house courses and those based online.
The demand for additional courses by individuals or groups of people is increasing. Still, it depends entirely on the preferences of a person what type of training he or she wants to receive. Online courses and in-house training carry some similarities but they are considered to exhibit some very pivotal differences too. Despite that, both types of learning can be really beneficial for attendees.