Employee Relations and

Motivation, Grievances, Conflict and Discipline

13 – 17 March 2023, Johannesburg - South Africa
24 – 28 July 2023, Zanzibar - Tanzania

Employee Relations and Engagement

Register Now! Limited Seats Available!

R16, 999.00 Per Delegate


Every company knows they need an effective employee relations strategy, but few do much about it and many are not sure how to go about forming a strategy. 

Employee relations are influenced by many factors, all of which affect the strategic balance between employers and employees. Building a strong employee relations strategy involves creating an environment that delivers what people and company want; drawing the distinction between job satisfaction and employee engagement; it is not just about making employees happy at work, it is also about  getting them to contribute. 

The techniques in this workshop will enable the creation of a working environment in which all staff are able to contribute their full potential. This will involve creating a supportive and trusting climate at work and ensuring that individual and collective ER issues are handled positively and sensitively. 

The main features of this training: 

  • Shows how to create a working culture that encourages close working relationships 
  • Establishes a policy for employee engagement – increasing employees commitment to an organisation and encouraging loyalty and productivity 
  • Drawing the distinction between job satisfaction and employee engagement; it is not just about making employees happy at work, it is about getting them to contribute 
  • Identifying causes of conflict at work and overcoming them 
  • Examples and case studies showing how to effectively handle workplace discipline and grievances 


By the end of this course, delegates will:

  • Know how to introduce and manage an effective employee relationship programme 
  • Be able to relate the role of ER to the role of the Managers / Supervisor and Team Leader 
  • Be able to deal with performance problems and modify the behaviour of employees 
  • Be able to influence the behaviour of managers and team leaders 
  • Be able to operate disciplinary procedures and grievance procedure 
  • Know how to manage absence 
  • Understand the role of an Employee Assistance programme 


Who Should Attend?

This Employee Relations and Engagement training seminar is designed to develop increased productivity and motivation through the application of best practice in the way that employees are treated by the organisation. 

  • Employee Relations Specialists 
  • HR and Personnel Professionals 
  • Line Managers 
  • Supervisors and Team Leaders

Course Outline

Session 1

The Core Role of Employee Relations 

  • The Context 
  • Change Management 
  • Understanding the Rationale of ER 
  • The Core Role of ER: Organisational Culture; Employee Engagement; Conflict Resolution; Workplace Investigations; Employee Discipline 
  • The Distinction between the Role of ER and the Role of the Manager 
  • The Impact on Policies and Procedures 
  • The Psychological Contract 

Session 2 

The ER Function in Practice 

  • Communications 
  • Team Briefing 
  • Consultation 
  • Discipline – Gross Misconduct 
  • Discipline – Gross Misconduct 
  • Appeals 
  • Handling Sickness Absence 

Session 3 

Supporting the Manager, Supervisor or Team Leader 

  • Grievances 
  • Conducting the Grievance Interview 
  • Management’s Right to Manage 
  • Equal Opportunities 
  • Discrimination 
  • Equality and Diversity 
  • Harassment and Bullying 
  • Motivation 

Session 4 

Managing Employee Performance and Engagement 

  • The Performance Management Process 
  • Motivation and Goal Theory 
  • Giving Feedback and Coaching 
  • Informal Participative Decision-making Programmes 
  • Job Enrichment 
  • Self Managed Work Teams 
  • Quality Circles and Kaizen 
  • Formal and Informal Consultation Programmes 
  • Employee Assistance Programmes 

Session 5 

Conflict Resolution – Documentation and Software 

  • Getting the Best from People 
  • Techniques for Resolving Conflict 
  • Conflict Management Programmes 
  • The Ground Rules 
  • Workplace Investigations 
  • The Importance of Good Records – consider cloud-based software 
  • Personal Development Planning 

End of the workshop


While both In-House and Online training can present with cost-effectiveness and time-efficacy, there are some very specific differences between in-house courses and those based online.
The demand for additional courses by individuals or groups of people is increasing. Still, it depends entirely on the preferences of a person what type of training he or she wants to receive. Online courses and in-house training carry some similarities but they are considered to exhibit some very pivotal differences too. Despite that, both types of learning can be really beneficial for attendees.

For Registration and other Training arrangements,
contact us on the detail below.

SOUTH AFRICA : +27 11 057 6001
TANZANIA Cell: +255 769 688 544
WhatsApp +27 79 574 0389
info@bmktraining.co.za / www.bmktraining.com