Empowering the Workplace
for Greater Impact.

Improving Productivity & Employee Engagement
Through Effective Frontline Leadership.

24 – 27 October 2023
Johannesburg South Africa

Empowering the Workplace for Greater Impact

Register Now! Limited Seats Available!

R13, 999.00 Per Delegate

Course Introduction:

Why is it that some organisations are so responsive to changes in the market place, updating technology and meeting customer needs and others aren’t? It links directly to effective leadership at all levels of the organisation but especially at frontline level. Many organisations claim “people are our most important asset” but research shows that employees frequently admit to giving 50% or less of their potential. Effective team leaders know that they get closer to 100% when they empower their team with their imagination and energy.

Whilst there is no single formula, this comprehensive training course explores the critical role of front line leaders in creating and sustaining employee engagement as a driver for well-being, growth and profitability within the organisation. Delegates will examine the leadership competencies, skills and behaviours required to build and maintain successful teams and productive outcomes. If you are a front line leader of teams, this course offers a compendium of ideas and grounded theory that will impact your practice immediately.

This   training course will feature:

  • Awareness and application of the values embedded in employee engagement
  • The fundamental cognitive, emotional, and behavioural skills necessary for front line leadership
  • The impact of personal management and leadership style on employee engagement
  • Tools and techniques enabling delegates to evaluate and measure organisational engagement
  • The role of front line leadership at the point of interface between organisation and employees

Course Objectives:

By the end of this training course, participants will be able to:

  • Define engagement and review the compelling business case for its implementation
  • Show delegates with techniques to measure, sustain and generate engagement
  • Evaluate how leaderships style may positively or negatively impact employee engagement
  • Recognise “the collective power of wisdom” to generate collaborative practice
  • Evaluate and enhance motivation against a theoretical models
  • Understand and apply theories of effective team performance

Targeted Audience:

This   training course is designed for professionals across all functions or disciplines, but will especially benefit those with “front line” leadership responsibilities, who wish to evaluate progressive management practices which engage the “hearts and minds” of those they lead. It is also suitable for:

  • Aspiring HR professionals
  • Executive Officers
  • Administrative Assistants
  • Personal Secretaries
  • Client Specialists
  • Office Clerks
  • Data Entry Clerks
  • Account Managers
  • Event Specialists
  • Customer Service Representatives
  • Appraisers
  • Project Administrators
  • Medical administrative assistant
  • Legal Management Representatives
  • Communications Coordinators

Course Outline:

Employee Engagement and Business Success

  • What is employment engagement
  • The business case for engagement – Impacts business success
  • Analysis and measurement of engagement
  • The impact of frontline leadership on engagement, productivity, and commitment 
  • What do engaging leaders actually do
  • What style of leadership does the role demand

Frontline Leadership to Capture Hearts and Minds

  • Self-review & evaluation of frontline skills that build engagement
  • Personality and management/leadership style – Psychometric assessment and review
  • Authentic leadership to inspire people to exceed performance expectations
  • The shadow of the leader – Impact and influence
  • Emotional Intelligence (EI) and its role in engagement
  • Creating the inspirational vision – The key elements of alignment

Aligning Performance to Create Trust & Engagement

  • The power of trust
  • Collective wisdom to enhance decisions
  • Team purpose – Performance management, KPI’s and MBO’s
  • The importance of behaviours – Building a team charter
  • Performance audits, reviews, and implications
  • Evaluating potential and performance – Grid for talent management review

Harnessing Potential to Create Engagement: Motivation, Commitment and Competence

  • Task and job allocation – Right player right position
  • Improving team dynamics – positive and negative group behaviours
  • Successful delegation – The achieving results through the efforts of others
  • Motivating people – Core skills and practical steps
  • Enhancing productivity and alignment by balancing positive and negative interactions
  • Dealing with poor performance – Coaching for team and individual performance issues

Creating a Culture of Engagement through Generous Frontline Leadership

  • Core essential for generous frontline leadership
  • The front tine leadership challenge – Creating a culture of connection
  • Action planning against the employee engagement model
  • When engagement goes too far – Pitfalls of an overdone strength
  • Balancing pressure with performance
  • Review of week and closure

End of the workshop


While both In-House and Online training can present with cost-effectiveness and time-efficacy, there are some very specific differences between in-house courses and those based online.
The demand for additional courses by individuals or groups of people is increasing. Still, it depends entirely on the preferences of a person what type of training he or she wants to receive. Online courses and in-house training carry some similarities but they are considered to exhibit some very pivotal differences too. Despite that, both types of learning can be really beneficial for attendees.

For Registration and other Training arrangements,
contact us on the detail below.

SOUTH AFRICA : +27 11 057 6001
TANZANIA Cell: +255 769 688 544
WhatsApp +27 79 574 0389
info@bmktraining.co.za / www.bmktraining.com