Fintech, Customer Strategy and the Digital Transformation of Banking

Fintech concept

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Course Overview

The banking and financial sectors are witnessing profound changes driven by innovations in technology, regulatory reforms disruptive business models and rising expectations from digitally-empowered consumers. In particular, technological innovation has transformed the financial services industry at an accelerated pace, and further disruption in the future is almost a certainty.

The main priority is to recognize that digital is not banking as usual with technology on top, but that digital is the core structure of the bank with people on top. It is a cultural change, and a leadership that fully understands and embraces digital will be able to communicate this cultural change to their people and also, leadership needs to Figure out their business strategy first before investing in anything.

This Program will provide executives with a broad understanding of global markets, strategic management, fintech, digital transformation, and customer strategy, they will also learn the critical steps to make their digital transformation successful

Course Objectives:

  • Understand the latest developments in the global financial services landscape and how traditional models and processes are being disrupted and transformed by changing regulatory frameworks and by innovations in fintech, digital, and analytics
  • To provide participans with a broad understanding of global markets, strategic management, fintech, digital transformation, and customer strategy.
  • Understand the impact of FinTech on the banking industry
  • Understand the Challenges and opportunities associated with digital banking
  • Address cyber security risks at board level and create an effective cyber security strategy for your organization
  • Develop a global approach to strategies, policies and laws and identify how they will affect your business
  • Ensure your workforce is equipped with the appropriate skills, how to manage employee risk and how to educate your employees to deal with the new realities of cybercrime
  • Appreciate the full array of risks associated with cyber-crime and get acquainted with the cyber-attack techniques for systemic risk 
  • Determine how to make the best possible adjustments to your systems and operations
  • Develop skills, tools, and frameworks to lead the digital transformation in your organizations.
  • Learn strategic principles of digital business models,
  • Startup method for rapid innovation, marketing in the digital age, innovation and technology shifts impacting businesses, cutting-edge insights on data analytics and disruptive business models.
  • Develop leadership abilities to lead digital transformation in your respective organizations
  • Apply the principles of lean innovation to a real-world business challenge through team project work, guided by expert
  • Develop a strategic plan for driving digital transformation in your own organization
  • Secure your cloud data storage against leakages and injections and design effective cloud-based infrastructure
  • Mitigate and report on insider and outsider security risks and hear about the commercially viable cyber security policies in the financial services sector

Assessable learning outcomes:

  • Appreciate digital innovation and information technology (IT) characteristics and their disruptive potential for the various sub-industries in the financial services sector.
  • Critically evaluate and recommend organizational changes for promoting strategic agility and competitiveness in the face of technological disruption.
  • Critically discuss the latest technological developments in finance (e.g. open APIs, blockchain, artificial intelligence, etc.) and assess the impact of technology and big data on some of the processes and business models.
  • Evaluate the new and emerging business models that can be adopted by financial institutions as they digitize their processes and parts of their value chain and respond to new regulations.

Assess fintech startup ideas and critically discuss how they make use of new technologies that provide a better customer experience or create efficiencies.

Targeted Audience

  • Board members,
  • COOs, CEOs, CIOs, CTOs
  • Business Development Manager
  • Chief Distribution Officer
  • Chief Global Retail Officer
  • Digital Acceleration Director
  • Lead, Digital Strategy and Analytics
  • Digital Transformation Manager
  • Director
  • Editor-in-Chief
  • Executive Chairman
  • Finance Director
  • General Manager
  • Head, Analytics and Digital Initiatives
  • Head Digital Business
  • Managing Director
  • Marketing Director
  • Corporate Strategy and M&A
  • HR Managers

Course Outline

Background and Introductions

  • What is digital and why is it important?
  • Objectives
    • What does digital transformation mean?
    • What kind of challenges exist in digital transformation?
    • How can enterprises tackle the challenges in digital transformation?

Introduction to Digital innovation and ICT in Finance (FinTech)

  • Banks and Fintech Integration
  • Block Chain
  • Crypto- Currencies and Implications
  • Fino and Correspondent Banking
  • Telecom Companies and Banks
  • Fintech and Regulations
  • Cyber – Security & Privacy

Strategy and Execution

  • Leading Strategic Change
  • Value Investing
  • Asset – Liability Management
  • Strategic Thinking & Execution in Banking and Financial Services
  • Credit Analysis
  • Risk Management:
    • a) Customer/Credit/Market
    • b) Climate Risk & Financing

Global Markets

  • Global Economic Environment
  • Market Microstructure
  • Clearing/Exchanges
  • Capital Markets – Debt & Sovereign
  • Securitization
  • Market Making/Dark Pools


  • Data-driven Credit Modelling
  • Textual Analysis of Big Data/Insights

Implementation of Digital Banking and Customer Experience at financial institutions

  • Consumer Banking
  • Customer Experience
  • Marketing of Financial Services
  • Wealth Management -Family Offices
  • Psychology of Consumer Finance
Digital Customer Insight and Discovery & Customer Acquisition and Retention in Digital Banking How to set up digital banking operations, this session will provide techniques on how to identify emerging customer needs, acquire and on-board new customers in a digital ecosystem. It will also focus on the impact and influence of social media. Challenges in Digital Transformation – Business, Technology and Digital Strategy
  • What the data indicates
  • Successful companies and why?
  • Business strategy and IT
  • Business and IT Alignment
  • Challenges in Achieving Business-IT Alignment
  • Integrating Business, Technology and Digital Strategies
  • Addressing the Challenges of Digital Transformation
  • Measuring returns – Digital Innovation and the impact on Business Transformation
Cyber security: dealing with cyber and denial of service attacks
  • An overview of the current cyber threat landscape
  • Differentiation of types of attacks; phishing, DDoS etc.
  • Assessment of how IT defences have stood up in recent attacks
  • Evaluation of information security strategies
Cyber Network Defence
  • How to continuously improve the enterprise process for defending IT assets
  • How investigations are based upon the scientific method to focus activities
  • How to empower people to resolve the problem with guidance and mentoring
  • Social engineering: How the “weak human link” can become the organisation’s greatest strength
  • The four components of the cyber preparedness continuum
  • Coordination
  • Information sharing
  • Planning and readiness
  • Continuous Improvement
Issues affecting the banking industry in the digital age
  • cybersecurity maturity in the digital age of banking,
  • cyber security regulatory,
  • identifying emerging cybercrimes,
  • the role of big data in cybersecurity and analytics
Up skilling your Workforce in Preparation for the 4th Industrial Revolution
  • Ensuring your organisation has upskilling programs that fit into your culture
  • Real life examples and applications from diverse industries
  • Finding the best retraining programs to engage and re-energise your personnel
  • Enhancing productivity through digital upskilling• Creating Personalized Learning Path
Learn the critical steps to make your digital transformation successful
  • The major drivers of digital transformation failure
  • How to create an effective digital transformation plan
  • How to get back on track when your initiative is struggling

Whilst BMK Training has core courses which we offer on an international basis to both companies and individuals, we also recognise that from time to time, your company may have specific training requirements that cannot be satisfied in a public training environment.

We can bring our Training/workshops directly to your workplace or we will customize training to meet your specific needs ensuring effectiveness in achieving real performance improvement.
If you have 8 or more delegates then, in house training can be of a greater advantage for your organization.

Advantages of in-house training include:

  • Cost savings up to 50% of the training expenses with more effective group training.
  • Training is confidential, allowing teams to discuss and work on real issues as trainers will usually sign confidentiality agreements.
  • In-house training encourages team building and better understanding of one another
  • Training is fully-customized for any team, department, or organization

For Registration and other Training arrangements
contact us on the detail below
SA Tel: +27 11 057 6001    /   TZ Cell: +255 688 032 910
WhatsApp +27 79 574 0389 /  Fax: +27 862 637 253