Insurance Claims Handling
and Settling

09 – 13 September 2024
Sandton Centre Johannesburg South Africa

Register Now! Limited Seats Available!

R17, 999.00 Per Delegate


A project starts and begins with a contract. The contract sets the stage for the project and the parties need to be well versed on how to navigate the contract and know the legal principles involved. In order, to successfully make and substantiate a claim or alternatively to defend such a claim, parties need to have the knowledge and various skills to manage claims, which in turn will be invaluable to parties involved in project management.

This training course will give all the best practices that will put you on the right track to avoid expensive mistakes which will affect the outcome of your project.  The training course will address the key issues required to successfully deliver contracts with reference to international contract forms and best practice. The topics outlined below will be central to the successful management of risk by both contractor and employer and cover the main pertinent core contract administration and claims requirements.

The training course will highlight;

  • Identify and manage project contract claims relating to delay and variations in contracts
  • Mitigate the risk exposure on projects through better management of claims
  • Learn how best to resolve claims promptly in a fair and reasonable manner
  • Understand the rights and obligations of both parties
  • Assess, analyse and evaluate contractor claims
  • Know how to defend claims and make counterclaims
  • Resolving Claims Disputes and avoid expensive litigation and arbitrations


At the end of this online training course, the participant will be able to:

  • Gain a full understanding of contract and contract claims.
  • Have knowledge on how to streamline the claims process.
  • Understand evaluation methods to identify claims and know what defences that are available
  • Gain the knowledge to make you an asset to any claim management team.
  • Insight into real life projects and scenarios with lessons learnt.

Who Should Attend?

This course is suitable to a wide range of professionals but will greatly benefit:

  • Contract Professionals
  • Project Managers
  • Contract Administrators
  • Contract Engineers
  • Project Engineers
  • Risk manager / Contract Risk Professionals
  • Project Owners/Employers
  • Contractors and equipment/material suppliers
  • Contract Administrators and
  • Quantity Surveyors
  • Legal Advisers

Course Outline

Contractual Claims

  • Overview of main contractual provisions relevant to claims and counter- claims.
  • Types of claims, in construction and other areas – and their distinctive features
  • Causes of typical claims.
  • Re-measure disputes
  • Set up project management assessment – PMA
  • Counter claims – how they differ from claims
  • Rights of set-off.
  • Force majeure- when it applies and when not.


 Variations & Delay Claims

  • Disputes on variation claims
  • Obligation to perform Work
  • Extension of Time (EOT) & Acceleration
  • Acts of Prevention by the Employer
  • Rights of Set-off

Delay Claims

  • Obligation to complete on time.
  • When is “time is of the essence” ?
  • Early warning of delays.
  • Acceleration claims.
  • Disruption claims.
  • Acts of Prevention
  • Global claims
  • Concurrent claims

Claims Presentation

  • Requirements for claim presentation
  • Notices
  • Timing, and time limits
  • Are time limits binding?
  • Defining features of claims evaluation and management
  • Recognizing the causes of claims
  • Warning signs of disputes
  • Recording claims

Reviewing claims

  • Realistic appraisal
  • When to make admissions – and denials
  • Offers of settlement.
  • Independent review

Contract Completion & Close Out

Contract Completion Critical Issues

  • Date of Completion Dates
  • Acceptance of punch list of defects – What is the effect?
  • Passing of tile and risk – safety & insurance
  • Warranties and Guarantees.
  • Passing of Intellectual Property rights
  • Defects and Exculpatory Clauses

Administrative and contractual closure – checklist

  • Receipt and formal acceptance of contractual terms
  • No claim or investigation pending.
  • All actions on contract price revision and changes concluded.
  • All outstanding contract issues settled.
  • Partial or complete termination involved & actions to be taken.
  • Contract audit if required.
  • Transferring lessons learned to future project.

Dealing with disputes – considering the different options

  • Defects Liability period, contract claims and employer remedies
  • Termination of Contract – rightful & wrongful termination
  • Securing project closure and learning from the outcomes
  • The Use of Dispute Resolution Boards for Construction Contracts
  • Mediation of Claims Disputes

 Breaches of Contract and Remedies

  • Breaches of contract
  • Quality of workmanship & Re-work
  • Rejection, Full & Partial Rejection
  • Liquidated damages and penalties
  • Warranty claims
  • Special issues with EPC &Turnkey contracts

Managing claims and disputes

  • Involving lawyers
  • Managing the legal process
  • Setting goals
  • Decision trees
  • Controlling costs – and including them in your thinking

End of the workshop


While both In-House and Online training can present with cost-effectiveness and time-efficacy, there are some very specific differences between in-house courses and those based online.
The demand for additional courses by individuals or groups of people is increasing. Still, it depends entirely on the preferences of a person what type of training he or she wants to receive. Online courses and in-house training carry some similarities but they are considered to exhibit some very pivotal differences too. Despite that, both types of learning can be really beneficial for attendees.

For Registration and other Training arrangements,
contact us on the detail below.

SOUTH AFRICA : +27 11 057 6001
TANZANIA Cell: +255 769 688 544
WhatsApp +27 79 574 0389 /