Water loss & Non-Revenue
Water Management

Certified for 5 CPD Points

15 - 19 April 2024
Sandton Centre Johannesburg South Africa

Untitled design

Register Now! Limited Seats Available!

R19, 999.00 Per Delegate

Course overview:

The major challenge facing water utilities and municipalities is how to handle Non-Revenue Water. These course will provide you with a broad range of relevant information to assist you in understanding the subject.

Non-Revenue Water (NRW) is the volume of water supplied into the network but is lost or unaccounted for before getting to the consumers resulting in loss of revenue for water utilities. Reducing these water losses is critical for efficient resource utilization, efficient utility management, enhanced consumer satisfaction, and consideration of capital-intensive projects meant to augment water supply capacity. The costs of improved service delivery are much lower when non-revenue water reduction is prioritised.

 This training will help participant to identify cause of NRW in order to come up with practical management systems to mitigate against heavy financial and social loses that are currently being experienced.

Objectives of Non-Revenue Water Management Programme:

  • To increase the skills and capacity of the water sector in particular local government in tackling Non-Revenue Water (NRW).
  • To empower all identified beneficiaries with relevant skills and knowledge to manage NRW
  • To develop the technical skills and knowledge on NRW in order to meet the demand of the daily routine work in municipalities.
  • Identify those water flows that are classified as production flows
  • Recognize the critical importance of accurate production flow data to water accountability
  • Distinguish the primary types of production flowmeters used in drinking water supplies
  • Recall the basic ways to test production flowmeter performance and calculate the accuracy rating from typical testing data
  • Recognize that production flowmeters are important assets that must be maintained, repaired, and replaced on a regular basis as part of good asset management
  • Tabulate and Analyze production flowmeter data to observe flow trends and identify data errors and data gaps
  • Identify problem areas and understand the causes of Non-Revenue Water.
  • To undertake performance analysis in the management of the water supply System.
  • To leverage on what water utilities can do to minimise Non-Revenue Water.

Who should Attend

  • CEO’s and top level management in order prioritize and channel funding towards investments in NRW-reduction
  • Planners and middle level management, who recommend interventions, decisions and actual solutions
  • Staff at operations and maintenance level, who identify leakages, carry out reparations and are responsible for daily maintenance of pumps, pipes and networks
  • Policy makers, all departmental managers and supervisors, all District Office staff, support staff (billing officers, finance and procurement officers) and technical operational staff.

Course Outline

Understanding Water Losses

  • Physical or real losses manifest through leakages across the distribution networks, reservoirs, and pipe connections.
  • Non-physical or apparent losses, on the other hand, arise from water theft, unauthorized consumption, meter inaccuracies, and data handling errors.

Knowledge Sharing Session on Country Reports

  • What is the water supply situation in each country?
  • Steps to Action Plan
    • Group Work “Let’s dig deep into the Country Report!”

Basics of Leakage Detection Technology

Accurate Metering of Water Production Flows

  • The Importance of Accurate Production Flow Data
  • Effective management of water production flowmeters
  • Managing production flow data accurately 

Effective Leakage and Pressure Management

  • How Leakage Occurs and What it Costs Your Utility
  • Proactive Leakage Management
  • Pressure Management Benefits and Applications
  • Keeping Leakage Control Efforts Going

Customer Metering and Billing Operations for Optimized Revenue Capture

  • Tracking Customer Water Consumption
  • Managing Customer Water Meters and Meter Reading
  • Efficient Billing Operators to Maintain the Revenue Stream

Sustaining the Non-Revenue Water Management Program

  • Demonstrate how Non-revenue Water will rise unless action is taken to contain it.
  • Recall that the water audit allows you to track your loss volumes and costs each year.
  • Assess Non-revenue Water levels and system conditions each year to set priorities.
  • Identify technologies and methods that are effective in addressing losses in your system.
  • Envision the water system 5-10 years from now, and how you would like to see the system operate then.
  • Execute planned loss control activities, monitor progress in non-revenue water control, and adjust actions as needed if losses are still excessive.

End of the workshop


While both In-House and Online training can present with cost-effectiveness and time-efficacy, there are some very specific differences between in-house courses and those based online.
The demand for additional courses by individuals or groups of people is increasing. Still, it depends entirely on the preferences of a person what type of training he or she wants to receive. Online courses and in-house training carry some similarities but they are considered to exhibit some very pivotal differences too. Despite that, both types of learning can be really beneficial for attendees.

For Registration and other Training arrangements,
contact us on the detail below.

SOUTH AFRICA : +27 11 057 6001
TANZANIA Cell: +255 769 688 544
WhatsApp +27 79 574 0389
info@bmktraining.co.za / www.bmktraining.com