Office Technology
and Management

02 – 06 October 2023
Johannesburg South Africa

Office Technology and Management

Register Now! Limited Seats Available!

R15, 999.00 Per Delegate

Course overview:

Technology is inevitable and is everywhere. The contemporary office is no exception to this. Nowadays, many companies view information technology as the path to achieve a competitive edge over their competitors. As a result, the position of an administrator has become even more technology-based.

To be a star administrator in today’s office environment, you will need to have exceptional oral and written communication skills, industry expertise, software knowledge, and basic hardware knowledge. Would you like to be groomed in being that star administrator in this digital age?

This program is designed to empower you with the knowledge necessary to achieve top-level administrative positions and help you develop the skills that are crucial to prepare you for tomorrow’s job market.

Course Objectives:

By the close of the Office Technology and Management Course, participants of this course will be able to:

    • Characterize the importance and new roles of Office Executive and Administrators
    • Learn the use of technology to achieve maximum productivity
    • Learn the use of technology to network and connect with the office and customers
    • Demonstrate the skills to use a variety of software applications
    • Use applications and technology to create, design, and format documents
    • Create and edit printed and electronic business communications
    • Perform and scrutinize basic office accounting duties and tasks
    • Develop basic technical skills in word processing, spreadsheet, presentations, database, and information management
    • Demonstrate keyboard and data entry skills
    • Increase customer service performance and impact through the efficient use of technology
    • Have a better command on written English by the use of technology and Softwares
    • Develop critical-thinking skills for a modern office setting
    • Demonstrate strong interpersonal, social media and networking skills

Targeted Audience:

This program is designed for all individuals working in office environments to enhance their practices and develop their skills for better performance. This training program is a must for individuals who fill in the below roles:

    • Executive Officers
    • Administrative Assistants
    • Personal Secretaries
    • Client Specialists
    • Office Clerks
    • Data Entry Clerks
    • Account Managers
    • Event Specialists
    • Customer Service Representatives
    • Appraisers
    • Project Administrators
    • Medical administrative assistant
    • Legal Management Representatives
    • Communications Coordinators

Course Outline:

Below is the curse outline and the topics that would be covered during the Office Technology and Management Training Course:

Module 1: Office Technology: Introduction

    • Office Technology: Foundations
    • Use of Technology to Get Things Done
    • Office automation control system
    • Operating Efficiently in the Workplace
    • AI and Automations
    • Heading towards a Paperless system
    • Digital Transformation
    • Using Smart Apps for effective communication
    • Office Process Re-engineering
    • Office Change Management

Module 2: Basic Office Roles and Technology

    • Processing mails: Basics
    • Email systems and etiquette
    • Telephonic systems and etiquette
    • Enhanced written and oral communication skills
    • Business Writing: Reports, Proposals, Emails
    • Business Documents- Letters and Memos
    • Meetings Documents- Agenda, Meeting Minutes and Schedules
    • National and International travel arrangements
    • Travel Documents- Expense Reports and Travel Itineraries
    • Proofreading and editing business documents

Module 3: Advanced Office Roles and Technology

    • Event Planning and Project Management
    • Use of MS Outlook and functions
    • Keyboard Techniques and Data Entry
    • Keyboarding Techniques
    • Reading technical passages and letters
    • Copying and photocopying equipment and applications
    • Use of Smart Phones and social networking Apps
    • Synchronizing Smart Phones with your Computer

Module 4: Understanding Computer Essentials

    • Computer Basics
    • Understanding Operating systems
    • Understanding hardware essentials
    • Organizing and managing files and folders
    • Understanding the Internet
    • Browsers and Search engines
    • Problem-solving and research via the Internet

Module 5: Implementation of Office Technology

    • Office Technology: Creating the need
    • Planning and set-up: Nature of work
    • Budgeting: Core business and Priorities
    • Office layout and ergonomics
    • Desk Management
    • Overuse and Misuse of technology
    • Maximizing the use of office technology
    • Implementation and Training
    • Maintenance and IT support

Module 6: Customer Service: Moving to the Next Level

    • Integrating technologies with customer service
    • Business Professionalism
    • The polished digital media presentation
    • Cascading sensitive communications via electronic mediums
    • Using technology towards Customer Happiness
    • “Customer is Always Right” Philosophy
    • Customer Retention and Loyalty
    • Customer Service Representative challenges
    • Upgrading the Customer service approach

Module 7: Technology: Word Processing Applications

    • Word Processing program: Basic formatting features
    • Document creation and saving information
    • Using tools in Word for effective data processing
    • System File Management
    • File Formats and Editing Documents
    • Document Page layouts
    • Formatting Document text
    • Creating tables and using data
    • Using graphics that make sense
    • Working with Hyperlinks

Module 8: Technology: Spreadsheet Applications

    • Working with Worksheets and Workbooks in Excel
    • Using predefined Excel templates
    • Entering and editing data in worksheets
    • Formatting cell contents
    • Applying conditional formatting
    • Working with rows and columns
    • Functions: Freeze, Hide/Unhide, Filter, Tables
    • Working with basic formulas
    • Understanding basic mathematical operations
    • Presentation of statistical information
    • Read, analyze, and interpreting graphs

Module 9: Technology: Presentations Applications

    • Preparing Powerful Presentations
    • Printing presentations and handouts
    • Presentation themes
    • Use of Art, Graphics, and Videos
    • Organizing the slide Layout
    • Managing slide Master
    • Creating charts and tables
    • Delivering effective presentations
    • Death by Presentation Theory
    • Ground rules of presentations

Module 10: Office Accounting and Records Management

    • Records Management, Database and Data Analytics
    • Information and Data Management
    • Filing and Digitalizing Hard Copies
    • Indexing, Archiving, and Retrieving Data and Documents
    • Electronic Health Records
    • Computerized patient Information and Billing Practices
    • Importance of timekeeping and billing
    • Drafting legal documents: Use of document assembly software
    • Automated Accounting and Payroll
    • Handling Office Finances and Petty Cash
    • Analyzing and Journalizing Transactions: QuickBooks, Peachtree

End of the workshop


While both In-House and Online training can present with cost-effectiveness and time-efficacy, there are some very specific differences between in-house courses and those based online.
The demand for additional courses by individuals or groups of people is increasing. Still, it depends entirely on the preferences of a person what type of training he or she wants to receive. Online courses and in-house training carry some similarities but they are considered to exhibit some very pivotal differences too. Despite that, both types of learning can be really beneficial for attendees.

For Registration and other Training arrangements,
contact us on the detail below.

SOUTH AFRICA : +27 11 057 6001
TANZANIA Cell: +255 769 688 544
WhatsApp +27 79 574 0389 /