Transformational Employee, Labour
& Industrial Relations

24 – 28 July 2023
Johannesburg - South Africa

Register Now! Limited Seats Available!

R16, 999.00 Per Delegate


Industrial Relations has undergone many changes over the past decade, but it continues to be a critical area for all organisations. Industrial Relations is about employers and unions communicating and negotiating effectively. It is about seeing the ‘big picture’ and helping the organisation take appropriate action to maintain good working relationships at all levels. This dynamic and interactive workshop will help you transform your industrial relations, so it meets the needs of all stakeholders over the coming decade. 


  • Develop a collaborative approach to labour & industrial relations 
  • Examine techniques and methodologies for enhancing & transforming IR 
  • Appreciate the importance of employee engagement and empowerment 
  • Understand the people factors in IR 
  • Critically analyse the possibilities of effective conflict resolution 
  • Utilise mediation skills as a practical intervention into disputes 

Who Should Attend?

  • Union Delegates and Officials 
  • Employee Relations (ER) Personnel 
  • Industrial Relations (IR) Personnel 
  • Human Resource Management (HRM) Professionals who need to understand Industrial Relations & Employee Relations 
  • Those managers who would benefit from an understanding of trade union issues 
  • Anyone who wants to learn practical skills in labour negotiation and workplace mediation 

Course Outline:

Transformational Employee, Labour & Industrial Relations 

  • The Context for Labour, Employee & Industrial Relations 
  • Understanding the Functional Role of Trade Unions 
  • Trade Unionism in Africa, The Gulf, and Globally 
  • Current Trends in Employee & Industrial Relations 
  • The Nature of the Employment Relationship and the Psychological Contract 
  • Employee Relations: Economic, Legal & Social Perspectives 

Vital People Factors in the Workplace 

  • Collective Negotiation and Consultation 
  • Techniques and Processes to Manage Grievances Efficiently 
  • Dignity at Work: Workplace Bullying Example 
  • The ‘Flexible Firm’ Model and the Labour Utilisation 
  • Involvement, Participation, and Employee Voice 

Negotiation Skills for Collective Bargaining 

  • Collective Bargaining 
  • A Win-Win Approach to Negotiation 
  • Stages of Negotiation & the Coleman Raider “Bare-bones” Model 
  • Exploring Competition and Cooperation 
  • Introduction to Reframing Techniques 
  • Cultural Differences that Affect Negotiation and Collective Bargaining 

Managing Conflict and Workplace Mediation Skills 

  • Understanding Conflict 
  • Analysing your Conflict Handling Behaviour (styles) 
  • Resolving and Managing Conflict – avoiding conflict escalation 
  • The Abilene Paradox and Avoiding Groupthink 
  • Alternative Dispute Resolution (ADR) 
  • Understanding Arbitration, Conciliation, and Mediation 

Practical Techniques of Mediation 

  • The Mediation Processes 
  • Issues Suitable for Mediation 
  • The Mediator’s Role 
  • The 5-step Framework for Effective Mediation 
  • Reaching and Formalising Agreements 
  • Personal Action Planning 

End of the workshop


While both In-House and Online training can present with cost-effectiveness and time-efficacy, there are some very specific differences between in-house courses and those based online.
The demand for additional courses by individuals or groups of people is increasing. Still, it depends entirely on the preferences of a person what type of training he or she wants to receive. Online courses and in-house training carry some similarities but they are considered to exhibit some very pivotal differences too. Despite that, both types of learning can be really beneficial for attendees.

For Registration and other Training arrangements,
contact us on the detail below.

SOUTH AFRICA : +27 11 057 6001
TANZANIA Cell: +255 769 688 544
WhatsApp +27 79 574 0389 /