Crisis & Incident Management in
Standards Enforcement
14 – 18 September 2026
Sandton Centre
Johannesburg South Africa
Register Now! Limited Seats Available!
R19, 999.00 Per Delegate
Course overview:
In an increasingly interconnected and fast-moving global market, the role of regulatory institutions such as Bureaus of Standards has expanded beyond routine compliance monitoring to include the rapid identification, management, and resolution of crises involving unsafe or non-compliant products. Incidents such as the circulation of defective electrical goods, contaminated food products, substandard construction materials, or hazardous imports can escalate quickly into serious public safety emergencies, with far-reaching consequences for health, economic stability, and institutional credibility.
The growing complexity of supply chains, the speed of product distribution, and the rise in counterfeit and substandard goods have significantly increased the likelihood and impact of such incidents. At the same time, heightened public awareness and the influence of digital media mean that regulatory responses are under constant scrutiny, requiring timely, transparent, and well-coordinated action.
This course is designed to equip officials of the Bureau of Standards with the knowledge, skills, and practical tools required to effectively manage crises and incidents within the context of standards enforcement. It emphasizes a proactive and structured approach to risk management—moving beyond reactive responses to building systems that enable early detection, preparedness, and rapid intervention.
Course Objectives
By the end of this program, participants will be able to:
• Identify and assess risks that may lead to regulatory or product-related crises
• Respond effectively to incidents involving non-compliant, unsafe, or hazardous products
• Design and implement incident response and crisis management plans
• Coordinate efficiently with regulators, emergency services, and other stakeholders
• Manage product recalls and market withdrawals
• Apply risk communication strategies to engage the public and media
• Ensure proper documentation and evidence handling during incidents
• Strengthen institutional systems for preparedness, response, and recovery
Who Should Attend
This course is suitable for:
• Standards enforcement officers
• Inspectors (border, market surveillance, field operations)
• Compliance and regulatory officers
• Audit and quality assurance personnel
• Product safety and consumer protection officers
• Laboratory and certification officers
• Risk management and legal officers
• Senior managers and decision-makers in regulatory institutions
Course Outline:
Module 1: Introduction to Crisis & Incident Management
• Definition of crisis vs incident
• Types of crises in standards enforcement
• Impact on public safety, economy, and institutional reputation
Module 2: Risk Identification & Preparedness
• Identifying high-risk products and sectors
• Risk assessment frameworks
• Early warning systems and indicators
• Developing contingency and response plans
Module 3: Incident Detection & Rapid Response
• Detection of non-compliant or hazardous products
• Immediate response protocols
• Decision-making under pressure
• Incident classification and escalation procedures
Module 4: Product Recall & Market Withdrawal
• Types of recalls (voluntary vs mandatory)
• Recall procedures and legal considerations
• Tracking and monitoring recalled products
• Coordination with manufacturers and distributors
Module 5: Investigation & Evidence Management
• Incident investigation techniques
• Root cause analysis
• Evidence collection and preservation
• Documentation and case file management
Module 6: Stakeholder Coordination
• Working with customs, health authorities, and law enforcement
• Inter-agency communication
• Public-private partnerships in crisis situations
Module 7: Risk Communication & Media Management
• Communicating with the public during crises
• Media engagement strategies
• Managing misinformation and public panic
• Transparency and trust-building
Module 8: Legal & Regulatory Framework
• Enforcement powers and legal obligations
• Liability and accountability issues
• Compliance with national and international regulations
Module 9: Recovery & Post-Incident Review
• Restoring normal operations
• Lessons learned and continuous improvement
• Strengthening systems after incidents
End of the workshop
IN HOUSE AND ONLINE TRAINING
While both In-House and Online training can present with cost-effectiveness and time-efficacy, there are some very specific differences between in-house courses and those based online.
The demand for additional courses by individuals or groups of people is increasing. Still, it depends entirely on the preferences of a person what type of training he or she wants to receive. Online courses and in-house training carry some similarities but they are considered to exhibit some very pivotal differences too. Despite that, both types of learning can be really beneficial for attendees.
For Registration and other Training arrangements,
contact us on the detail below.
SOUTH AFRICA : +27 11 057 6001
WhatsApp +27 79 574 0389
info@bmktraining.co.za / www.bmktraining.com
