Strategic Management & Leadership in Banking
12 – 16 April 2027
Sandton Centre Johannesburg South Africa
Register Now! Limited Seats Available!
R19, 999.00 Per Delegate
Course overview:
The Management and Leadership in Banking programme is designed to strengthen the managerial, leadership and strategic capabilities of banking professionals responsible for leading teams, managing operations, delivering business results and supporting organisational transformation.
Banking leaders operate in an increasingly complex environment characterised by regulatory requirements, digital transformation, changing customer expectations, financial and operational risks, cybersecurity threats and growing pressure for efficiency and innovation. Effective leadership therefore requires more than technical banking knowledge—it requires the ability to make sound decisions, manage people, communicate effectively, manage performance and lead change.
This practical programme equips current and emerging banking managers with the tools and techniques required to lead high-performing teams, improve operational effectiveness, manage risk, resolve workplace challenges and contribute to the strategic objectives of their institution.
The programme combines management principles, leadership practice, banking-specific case studies, group discussions, practical exercises and leadership scenarios.
Programme Objectives
By the end of the programme, participants should be able to:
• Understand the principles and responsibilities of effective management and leadership in banking.
• Distinguish between management and leadership and apply both effectively.
• Develop a strong leadership mindset suitable for a changing banking environment.
• Align departmental and team objectives with the bank’s strategic goals.
• Improve decision-making, problem-solving and critical-thinking capabilities.
• Lead, motivate and develop high-performing banking teams.
• Delegate effectively and establish clear accountability.
• Set performance expectations and manage employee performance.
• Communicate effectively with employees, customers, senior management and stakeholders.
• Manage conflict and difficult workplace situations professionally.
• Develop effective coaching, mentoring and feedback skills.
• Lead teams through organisational and technological change.
• Promote innovation and continuous improvement within banking operations.
• Understand the role of leadership in risk management, compliance and corporate governance.
• Strengthen ethical leadership and professional conduct.
• Improve employee engagement, teamwork and organisational culture.
• Manage time, priorities, resources and competing operational demands.
• Apply practical leadership tools to real banking challenges.
Who Should Attend
This programme is suitable for:
• Branch Managers and Deputy Branch Managers
• Heads of Departments and Divisions
• Senior Banking Managers
• Operations Managers
• Credit and Lending Managers
• Risk and Compliance Managers
• Finance Managers
• Treasury Managers
• Relationship and Corporate Banking Managers
• Digital Banking and Technology Managers
• Human Resources Managers
• Customer Service Managers
• Team Leaders and Supervisors
• Emerging and High-Potential Managers
• Senior Banking Officers preparing for management positions
• Executives and professionals responsible for leading banking teams
Course Outline:
Module 1: Management and Leadership in the Banking Environment
• Understanding management and leadership
• Roles and responsibilities of banking managers
• Characteristics of effective banking leaders
• Leadership challenges in modern banking
• From technical expert to effective manager
• The relationship between leadership, performance and customer service
Module 2: Strategic Management for Banking Leaders
• Understanding the bank’s strategic direction
• Translating strategy into departmental objectives
• Strategic thinking and business priorities
• Setting SMART objectives and KPIs
• Aligning people, processes and resources
• Monitoring strategic and operational performance
Module 3: Leadership Styles and Situational Leadership
• Major leadership styles
• Strengths and limitations of different leadership approaches
• Situational leadership
• Leading different generations and personalities
• Adapting leadership to different circumstances
• Building trust and credibility as a leader
Module 4: Building and Leading High-Performance Teams
• Characteristics of high-performing teams
• Building team cohesion and accountability
• Roles and responsibilities within teams
• Delegation and empowerment
• Managing underperformance
• Motivating employees in demanding environments
• Creating a culture of collaboration and accountability
Module 5: Communication and Influencing Skills
• Effective managerial communication
• Active listening
• Giving clear instructions
• Communication with senior management
• Influencing without authority
• Difficult conversations
• Giving and receiving constructive feedback
• Communication during periods of uncertainty or change
Module 6: Performance Management and Employee Development
• Setting performance expectations
• Developing meaningful KPIs
• Performance monitoring and review
• Managing poor performance
• Coaching and mentoring
• Employee development plans
• Recognition and motivation
• Building a continuous-learning culture
Module 7: Decision-Making and Problem-Solving
• Managerial decision-making
• Structured problem-solving techniques
• Root-cause analysis
• Risk-based decision-making
• Analytical thinking
• Making decisions under pressure
• Avoiding common management decision-making errors
• Practical banking case studies
Module 8: Conflict Management and Workplace Challenges
• Understanding workplace conflict
• Common causes of conflict in banking teams
• Conflict prevention and resolution
• Managing difficult employees and situations
• Negotiation and mediation skills
• Maintaining professionalism under pressure
• Turning conflict into constructive outcomes
Module 9: Leadership, Risk, Compliance and Governance
• The manager’s role in risk management
• Leadership responsibility for compliance
• Operational and reputational risk
• Internal controls and accountability
• Ethical decision-making
• Corporate governance principles
• Creating a culture of risk awareness
• Leadership responsibility in preventing misconduct
Module 10: Leading Digital Transformation and Change
• The changing banking environment
• Digital banking and technological disruption
• Managing resistance to change
• Leading employees through transformation
• Innovation and continuous improvement
• Data-driven management
• Preparing teams for new technologies and processes
Module 11: Emotional Intelligence and Resilient Leadership
• Understanding emotional intelligence
• Self-awareness and self-management
• Empathy and relationship management
• Managing stress and pressure
• Building resilience in teams
• Emotional intelligence in difficult conversations
• Creating psychologically supportive and productive teams
Module 12: Leadership Excellence and Personal Action Plan
• Personal leadership assessment
• Identifying leadership strengths and development areas
• Developing a personal leadership improvement plan
• Building a leadership legacy
• Creating a 90-day management action plan
• Practical leadership presentations
• Final assessment/test
• Certificate of competence upon successful completion
End of the workshop
IN HOUSE AND ONLINE TRAINING
While both In-House and Online training can present with cost-effectiveness and time-efficacy, there are some very specific differences between in-house courses and those based online.
The demand for additional courses by individuals or groups of people is increasing. Still, it depends entirely on the preferences of a person what type of training he or she wants to receive. Online courses and in-house training carry some similarities but they are considered to exhibit some very pivotal differences too. Despite that, both types of learning can be really beneficial for attendees.
For Registration and other Training arrangements,
contact us on the detail below.
SOUTH AFRICA : +27 11 057 6001
TANZANIA Cell: +255 687 839 269
WhatsApp +27 82 360 1372 / +27 79 574 0389
info@bmktraining.co.za / www.bmktraining.com
