Drafting Operational
Manuals and Conducting
Effective Quality Assurance
28 July – 01 August 2025
Sandton Centre
Johannesburg South Africa
Register Now! Limited Seats Available!
Course overview
In today’s fast-paced business environment, having well-documented operational procedures is essential for maintaining consistency, compliance, and efficiency. Drafting operational manuals not only serves as a guide for daily operations but also ensures that all employees are aligned with the organization’s goals and standards. Moreover, implementing an effective quality assurance process is critical for verifying that procedures are followed correctly and continually improved.
This course is designed to equip participants with the skills needed to draft comprehensive operational manuals and ensure their proper implementation through effective quality assurance techniques. It will cover everything from the structure and content of manuals to the strategies for auditing and assessing compliance with established procedures. Through practical examples, participants will gain hands-on experience in drafting manuals and conducting quality assurance reviews.
Course Objectives:
By the end of the course, participants will be able to:
- Understand the components and importance of operational manuals.
- Develop clear, concise, and effective operational manuals.
- Apply effective writing techniques for drafting procedures.
- Analyze and map workflows for operational manuals.
- Implement quality assurance systems to ensure compliance with procedures.
- Conduct audits and assessments to verify adherence to established procedures.
- Identify opportunities for continuous improvement in operations.
Who Should Attend:
- Quality assurance professionals
- Operations managers and supervisors
- Team leaders involved in process improvement
- HR and administrative personnel responsible for documentation
- Professionals responsible for developing policies and procedures
- Compliance officers
End of the workshop
IN HOUSE AND ONLINE TRAINING
While both In-House and Online training can present with cost-effectiveness and time-efficacy, there are some very specific differences between in-house courses and those based online.
The demand for additional courses by individuals or groups of people is increasing. Still, it depends entirely on the preferences of a person what type of training he or she wants to receive. Online courses and in-house training carry some similarities but they are considered to exhibit some very pivotal differences too. Despite that, both types of learning can be really beneficial for attendees.
For Registration and other Training arrangements,
contact us on the detail below.
SOUTH AFRICA : +27 11 057 6001
TANZANIA Cell: +255 769 688 544
WhatsApp +27 79 574 0389
info@bmktraining.co.za / www.bmktraining.com
