Effective Tax Debts Collection
Techniques and Arrears Management

Collection and delivery of the revenue for the Government and the community is a critical role of tax administrators. Many tax administrations are concerned about tax debt management, and some countries’ experiences in the region suggest that the tax debt is growing despite improvements in tax collection procedures. This workshop will guide participants on how to analyse better and understand the tax debt management.

Participants will discuss the structures, methodologies, and processes needed to successfully manage tax debt, including the key role of debt collection offices. Participants will learn about debt management functions, their underlying legal context, organizational setup, and ways to improve them. Digitalization of such processes and reliable IT support have an important role therefore we will address also this perspective. 

The course will also provide the participants with exposure to the fundamentals of effective and efficient payment and collections systems to minimize the occurrence of arrears as well as world best practices in treating arrears, including the use of emerging technologies and behavioural insights.