Facilities Management
and Maintenance.

Certified for 4 CPD Points (ECSA)

02 – 05 August 2022 Sandton Centre Johannesburg South Africa

Register Now! Limited Seats Available!

Public R15, 999.00

Online R9, 999.00

Online R9, 999.00

Public R15, 999.00

Online R9, 999.00

Course overview:

The facilities management (FM) function, which includes space, infrastructure, people, and organizations, continues to evolve along with the range of responsibilities and the methods employed to deliver services.
Facilities management professionals are generally responsible for delivering, preserving, and maintaining the services and plans for FM operations, including property strategy, space management and communications infrastructure to administration, building maintenance, and contract management.
This training program discusses essential elements like how to continually improve your facility department to get the best out of the facilities within the given limitations of costs, performance, and other important factors. It also identifies the practical problems encountered on the ground and offers real solutions. Overall, this course has been designed in a holistic manner to manage facility staff and corporate assets while minimizing risk exposure in the workplace.

Course Objectives:

Upon completing this Facilities Management and Maintenance Certification Course successfully, participants will be able to:

  • Understand service delivery and performance management
  • Expand your skills and knowledge of all topics relating to facilities management
  • Get an update on current best practices in facilities management
  • Gain a deeper awareness of the various contexts in which the facilities management function operates
  • Appreciate the role of project management in the context of Facility Management
  • Appreciate the importance and benefits of good project management
  • Understand sustainability in the context of Facility Management
  • Evaluate outsourcing key Facility Management operations to third party organizations
  • Increase your awareness of health and safety compliance issues, risk management, and business continuity plans

Who Should Attend:

This Facilities Management and Maintenance Certification Course would be suitable for:

  • Those who wish to be a part of the facilities management profession
  • Professionals who are employed in the design or management of facilities
  • Building operations teams
  • Maintenance operations teams
  • Construction and occupational safety professionals

Course Outline:

AN OVERVIEW OF FACILITIES MANAGEMENT

  • What is Facilities Management?
  • The Facilities Management process in general
  • The 8 key roles of FM
  • FM – overhead or profit center?
  • The strategic importance of managing facilities
  • Developing an FM plan and team
  • Facilities phases, planning and realization
  • Relationship between Facilities Management and Asset Management

ESTABLISHING CONTROL OF SUPPORT SERVICES

  • Identifying and reviewing support service requirements
  • Profiling current service levels and costs
  • Reviewing contracted services
  • Outsourcing v in-sourcing
  • Contract ‘bundling’ and ‘aggregation’
  • Determining and implementing a contract strategy

THE BASIC ELEMENTS OF FACILITIES MANAGEMENT

  • Facilities roles
  • Types of planning
  • Strategic and annual planning
  • Life cycle cost principles
  • Budgeting principles
  • Stakeholder management
  • Key issues
  • Risks
  • Work planning and control
  • Performance management

PREVENTIVE MAINTENANCE AND MAINTENANCE STRATEGY

  • Disaster recovery plans
  • Maintenance concepts
  • Understanding RISK
  • Risk-Based Maintenance, the methodology
  • Developing a risk-based maintenance strategy
  • Typical inspection and maintenance tasks for utilities

MANAGING THE WORKPLACE

  • People management
  • Productivity
  • Health, safety, and security
  • 5S model

MANAGING THE BUDGET

  • Harnessing cost data
  • Identify spending patterns
  • Building up the budget plan
  • Defending the plan
  • Control mechanisms and reports
  • How to maximize the budget

UNDERSTANDING SERVICE CONTRACTS

  • The need for contracts
  • Tender terms
  • Objectives and understanding of what the contractor needs
  • Contract structure explained
  • Terms and conditions
  • Specifications – output v input
  • Schedules of tender
  • Supplier ‘own’ contracts – common traps!

OUTSOURCING AND CONTRACTING

  • What to outsource and what not
  • Choosing the right contractor
  • How to manage this
  • Contract types
  • The contracting cycle
  • Service Level Agreements

SERVICE DELIVERY AND PERFORMANCE MANAGEMENT

  • Continuity of service
  • End-user requirements
  • Managing service providers
  • Managing performance
  • SLA’s / KPI’s
  • Dealing with poor performance

 UNDERSTAND THE ROLE OF PROJECT MANAGEMENT IN FACILITY MANAGEMENT

  • Compliance and risk management
  • What legislation and who is accountable?
  • Developing a safety policy
  • Managing safety
  • How to carry out a risk assessment
  • Permits to work
  • Practical guidelines to handling emergencies
  • Project Management phases and skills
  • Maintenance management essentials
  • Continuous improvement in FM

COMPLIANCE AND RISK MANAGEMENT

  • What legislation and who is accountable?
  • Developing a safety policy
  • Managing safety
  • How to carry out a risk assessment
  • Permits to work
  • Practical guidelines to handling emergencies
  • Business continuity – FM’s role

UNDERSTAND SUSTAINABILITY IN FACILITY MANAGEMENT

  • The sustainability agenda
  • Environmental considerations
  • CSR
  • Innovation

PERFORMANCE MONITORING AND BENCHMARKING

  • Continuous improvement
  • Target setting as a starting point
  • Monitoring performance with KPIs
  • The Facilities Management Balanced Scorecard
  • Assessments, audits, and benchmarking

End of the workshop

IN HOUSE AND ONLINE TRAINING

While both In-House and Online training can present with cost-effectiveness and time-efficacy, there are some very specific differences between in-house courses and those based online.
The demand for additional courses by individuals or groups of people is increasing. Still, it depends entirely on the preferences of a person what type of training he or she wants to receive. Online courses and in-house training carry some similarities but they are considered to exhibit some very pivotal differences too. Despite that, both types of learning can be really beneficial for attendees.

For Registration and other Training arrangements,
contact us on the detail below.
SOUTH AFRICA Tel: +27 11 057 6001
KENYA Tel: +254 11 353 1082
WhatsApp +27 79 574 0389
info@bmktraining.co.za / www.bmktraining.com