Industrial Relations & Workplace
Conflict Management
18 – 22 August 2025
Sandton Centre, Johannesburg South Africa
Register Now! Limited Seats Available!
Course overview
Industrial relations is a critical function within any organization, influencing employee morale, productivity, and the overall organizational climate. Effective management of workplace relations and conflict is essential in promoting a stable, compliant, and productive work environment. This course provides participants with a comprehensive understanding of industrial relations frameworks, labour laws, union dynamics, and the tools necessary for conflict prevention and resolution.
Participants will gain practical skills in managing grievances and disciplinary processes, chairing disciplinary hearings, and maintaining sound labour relations through effective communication and negotiation. The course blends legal, procedural, and interpersonal competencies to ensure participants are well-equipped to handle complex employee relations issues in both unionized and non-unionized environments.
Course Objectives:
By the end of this training, participants will be able to:
1. Understand the industrial relations framework and the roles of employers, employees, unions, and government in shaping workplace dynamics.
2. Interpret and apply key labour laws and employment legislation relevant to workplace discipline, grievances, and dispute resolution.
3. Identify sources of workplace conflict and implement proactive and reactive conflict management strategies.
4. Manage grievances and disciplinary matters in a fair, consistent, and legally compliant manner.
5. Chair or participate in disciplinary hearings effectively, ensuring due process and sound decision-making.
6. Develop and implement workplace procedures that foster constructive employer-employee relationships and reduce industrial conflict.
7. Engage in collective bargaining and union negotiations with confidence and professionalism.
8. Promote a culture of compliance, fairness, and open communication within the organization.
Who Should Attend:
This course is designed for professionals responsible for managing workplace relationships and ensuring compliance with labour regulations, including:
• HR Managers and Officers
• Employee Relations Specialists
• Line Managers and Supervisors
• Legal and Compliance Officers
• Union Representatives
• Internal Investigators
• Quality Assurance Officers (involved in procedure monitoring and workplace standards)
• Departmental Heads or Team Leaders
• Anyone involved in disciplinary or grievance processes
End of the workshop
IN HOUSE AND ONLINE TRAINING
While both In-House and Online training can present with cost-effectiveness and time-efficacy, there are some very specific differences between in-house courses and those based online.
The demand for additional courses by individuals or groups of people is increasing. Still, it depends entirely on the preferences of a person what type of training he or she wants to receive. Online courses and in-house training carry some similarities but they are considered to exhibit some very pivotal differences too. Despite that, both types of learning can be really beneficial for attendees.
For Registration and other Training arrangements,
contact us on the detail below.
SOUTH AFRICA : +27 11 057 6001
TANZANIA Cell: +255 769 688 544
WhatsApp +27 79 574 0389
info@bmktraining.co.za / www.bmktraining.com
