Leadership, Communication
& Interpersonal Skills

Become an authentic, persuasive and engaging
communicator to enhance your effectiveness as a leader

22-26 May 2023
Sandton Johannesburg South Africa

Leadership, Communication & Interpersonal Skills

Register Now! Limited Seats Available!

Public R17, 999.00 Per delegate

Online R12, 999.00 Per delegate

Course overview:

Continuous disruption is the new normal and in ever changing environments it is essential for leaders to be able to communicate clearly and effectively. Superior communication skills have long been associated with leadership. In this training course, we look at both of these ingredients of success and bring them together in a comprehensive and practical manner. From preparing and organizing your thoughts to analysing the practical reality of what you want to accomplish, this course will cover it all.

You will get the opportunity to discover your hidden talents and practice what you learn before going back to your workplace and influence people, events and your own future. In addition, you will learn how a great leader enhances communication flow within his organization, wins the hearts and minds of his followers, builds consensus and gets results even when faced with resistance or difficulty.

Course Objectives:

By the end of the course, participants will be able to:

    • Apply breakthrough leadership and communication techniques to drive business value and become a more powerful leader
    • Implement best practices for influencing peers, managers, subordinates, customers and other stakeholders
    • Explain how to effectively handle challenges such as delivering unpopular news, increasing team motivation and winning hearts and minds
    • Communicate confidently in any environment, from spontaneous “elevator pitches” to high stakes speeches and proposals that earn commitment and cooperation
    • Deliver powerful messages that lead to rapid action and that control emotions when facing resistance and conflict
    • Optimize internal communication and sell their organization’s vision, mission and values to their team members

Targeted Audience:

Executives, directors, team leaders and managers seeking superior communication skills training to strengthen their leadership abilities and help them achieve greater success at all levels of their organization.

Course Outline:

    • Organizing and delivering thoughts and messages
      • Understanding your leadership role and its relation to communication
      • Organizing your ideas using mind mapping
      • Presenting vs. Public Speaking
      • Importance of communication to any leader
      • Essentials of public speaking
      • Communicating tasks and assignments effectively
      • Communicating performance issues
    • Earning credibility as a leader
      • Identifying the characteristics of a credible leader
      • Establishing your credibility firmly
      • Six main sources of power of any leader
      • Creating a positive professional image within the organization
      • Changing communication style depending on team member and condition
      • Motivating through communication
      • Creating an environment of engagement
    • Winning hearts and minds of people
      • Knowing your employees
      • Managing your employees’ expectations
      • ‘Selling’ your ideas to an audience
      • Creating a persuasive message that evokes the right emotions
      • Reframing a message from negative to positive
      • Reframing a message from subjective to objective
      • Adjusting your message to accommodate the audience’s needs, wants and style
      • Communicating difficult news or unpopular messages
      • Leading and communicating during a crisis
    • Building consensus, commitment and cooperation
      • Principles of ethical leadership
      • Ethical dilemmas faced by leaders
      • Identifying techniques for building consensus
      • Describing how to secure commitment and cooperation to your change initiatives
      • Creating healthy inter-departmental cooperation and communication
    • Leading organizational communication
      • Controlling and managing rumors
      • Dealing and managing office politics
      • Responding to key political behavior
      • The four types of grapevine chain
      • Leading cultural change
      • Transparency in an organization: how far should we go?
      • Choosing the right channel for communicating your message
      • Communicating and leading your organizational

End of the workshop


While both In-House and Online training can present with cost-effectiveness and time-efficacy, there are some very specific differences between in-house courses and those based online.
The demand for additional courses by individuals or groups of people is increasing. Still, it depends entirely on the preferences of a person what type of training he or she wants to receive. Online courses and in-house training carry some similarities but they are considered to exhibit some very pivotal differences too. Despite that, both types of learning can be really beneficial for attendees.

For Registration and other Training arrangements,
contact us on the detail below.

SOUTH AFRICA : +27 11 057 6001
TANZANIA Cell: +255 769 688 544
WhatsApp +27 79 574 0389
info@bmktraining.co.za / www.bmktraining.com