Water loss & Non-Revenue
Water Management

Water is one of the world’s most vital and scarce resources. As urban populations grow and climate variability increases, the pressure on water utilities to deliver clean, reliable, and affordable water services has never been greater. Yet, across the globe, utilities are grappling with the significant challenge of Non-Revenue Water (NRW) — water that is produced but never billed due to physical losses (leakages), commercial losses (meter inaccuracies, billing errors, and theft), or administrative lapses.

In many regions, NRW can account for up to 40–60% of system input, representing not only a major financial loss but also a threat to sustainability, public trust, and infrastructure efficiency. Reducing NRW is one of the most effective ways to improve utility performance, delay costly infrastructure investments, and contribute to broader water conservation goals.

This comprehensive training course is designed to equip participants with a deep understanding of NRW, practical tools for its assessment, and proven strategies for its reduction. It covers the full cycle of NRW management — from understanding and measuring water loss to deploying technologies for leak detection and improving metering accuracy, all the way to planning and implementing a successful NRW reduction program.

Participants will learn how to:
• Diagnose the causes and extent of NRW in their systems
• Apply pressure management and district metering techniques
• Address metering and billing challenges
• Use data for informed decision-making
• Design a sustainable NRW management plan tailored to their utility’s needs