Redefining Administrative Excellence
Through Artificial Intelligence
15 - 19 September 2025
Sandton Centre, Johannesburg South Africa
Register Now! Limited Seats Available!
R16, 999.00 Per Delegate
Course overview
In today’s rapidly evolving digital landscape, administrative professionals are no longer limited to traditional roles of clerical support, documentation, and scheduling. The rise of Artificial Intelligence (AI) has redefined the core of administrative functions, offering powerful tools that enable smarter workflows, faster decision-making, and enhanced productivity. This course is designed to empower administrators with the knowledge, tools, and confidence to embrace AI as a strategic partner in delivering service excellence.
This training course provides a comprehensive and practical exploration of how AI can elevate administrative functions. Participants will learn how to integrate AI into their daily work—from automating document management and scheduling to generating insights from data and improving stakeholder communication through intelligent tools.
Course Objectives:
By the end of this course, participants will be able to:
• Understand the fundamentals of Artificial Intelligence and its relevance to administrative functions.
• Identify opportunities for automation and optimization using AI tools.
• Leverage AI for document management, communication, and workflow improvement.
• Apply AI for strategic decision-making, forecasting, and risk management.
• Uphold ethical standards and data privacy in the use of AI technologies.
Who Should Attend:
• Administrative professionals
• Office managers and executive assistants
• Operational and quality assurance officers
• HR and Finance administrators
• Public sector and corporate governance personnel
Course Outline:
Day 1: Foundations of Artificial Intelligence in Administration
• Introduction to Artificial Intelligence (AI)
o What is AI? History, evolution, and core concepts.
o Machine Learning, Natural Language Processing (NLP), and Robotic Process Automation (RPA).
• The Role of AI in Modern Administration
o Transforming traditional roles
o Case studies in public and private sector administration
• AI Terminology Simplified for Administrative Professionals
o Understanding algorithms, models, and data
Day 2: AI Tools for Enhancing Administrative Efficiency
• Smart Document Management
o AI for digitizing, sorting, and retrieving documents
o Optical Character Recognition (OCR) in office automation
• AI-Powered Scheduling and Email Management
o Smart calendars, meeting assistants (e.g., Microsoft Copilot, Google AI)
o Email prioritization, summarization, and auto-response tools
• Workflow Automation with AI
o Introduction to low-code/no-code platforms (e.g., Zapier, Power Automate)
o Automating repetitive tasks and approvals
Day 3: Data-Driven Administration and Decision Support
• AI for Data Analysis and Visualization
o Using tools like Excel AI, Tableau, and Power BI
o Generating dashboards and insights for decision-making
• Predictive Analytics for Administrative Planning
o Forecasting trends (e.g., leave usage, budget needs)
o AI in risk and resource management
• Chatbots and Virtual Assistants in Service Delivery
o Deploying AI for internal and external customer service
o Designing workflows with AI bots (e.g., ChatGPT, IBM Watson)
Day 4: Ethical AI Use and Digital Transformation Strategy
• AI Governance and Ethical Use in Administration
o Bias, transparency, and accountability
o Data protection and compliance frameworks (GDPR, local laws)
• Building a Digitally Resilient Administrative Function
o Integrating AI into policies, manuals, and SOPs
o Change management in digital transformation
• Hands-on Workshop: AI Readiness Assessment
o Identifying your organization’s AI maturity level
o Developing an implementation roadmap
Day 5: Practical Applications and Capstone Projects
• Case Simulations: AI in Real-World Administrative Scenarios
o Automating HR records, leave tracking, compliance reporting
o AI in procurement and asset management
• Capstone Group Exercise
o Teams design an AI-enhanced process improvement plan
• Presentations and Feedback
• Final Assessment and Certification
End of the workshop
IN HOUSE AND ONLINE TRAINING
While both In-House and Online training can present with cost-effectiveness and time-efficacy, there are some very specific differences between in-house courses and those based online.
The demand for additional courses by individuals or groups of people is increasing. Still, it depends entirely on the preferences of a person what type of training he or she wants to receive. Online courses and in-house training carry some similarities but they are considered to exhibit some very pivotal differences too. Despite that, both types of learning can be really beneficial for attendees.
For Registration and other Training arrangements,
contact us on the detail below.
SOUTH AFRICA : +27 11 057 6001
TANZANIA Cell: +255 769 688 544
WhatsApp +27 79 574 0389
info@bmktraining.co.za / www.bmktraining.com
